Refund & Cancellation Policy

Last updated: June 6, 2026

Our fruits are harvested, packed, and dispatched as fresh perishable produce. Because Shahi Litchis, Dudhia Malda Mangoes, and other seasonal fruit batches are time-sensitive, this policy is designed specifically for fresh-fruit orders.

1. Order Cancellation

• You may request a cancellation only before your order is packed or handed over for dispatch.
• If the order has not entered dispatch processing, we will cancel it and issue the eligible refund to the original payment method.
• Once the fruit box has been packed, scheduled, or shipped, cancellation is not possible because the produce is perishable and batch-based.

2. Refund Eligibility

Refunds are considered only in limited situations where there is a verified issue attributable to fulfillment or transit.

• The wrong product or wrong pack size was delivered.
• The parcel arrives with major transit damage affecting the fruit quality.
• The order cannot be fulfilled by us after payment due to stock or dispatch constraints.

3. No Returns on Delivered Fruit

• We do not accept return pickups for mangoes, litchis, or any other fresh produce sold on the website.
• Natural variation in color, softness, sweetness, or ripening speed is normal for farm-fresh fruit and is not treated as a return reason.
• Minor surface marks that do not affect the edible quality are part of natural produce handling and are not considered damage.

4. Reporting an Issue

• If there is a genuine delivery or quality issue, contact us within 12 hours of delivery.
• Please share clear photos or a short video of the fruit box, outer packaging, and affected items on WhatsApp or by phone support.
• Claims raised after the reporting window may not be eligible because fresh fruit condition changes quickly after delivery.

5. Refund Decision

• After review, we may approve a full refund, a partial refund, or store support at our discretion depending on the issue severity.
• Refunds, when approved, are processed to the original payment method within a reasonable banking timeline.
• No refund will be issued for failed delivery caused by an incorrect address, unreachable phone number, refused delivery, or customer unavailability.

6. Seasonal Product Nature

Our batches are seasonal and orchard-led. Fresh fruit may continue ripening during transit and after delivery. Customers are expected to handle and store the produce appropriately after receipt.